Remote workforce

Supporting staff ramp-up and enabling a remote workforce

Enabling secure remote work

Children’s Hospital of the King’s Daughters (like many other customers) is experiencing an increase in remote workers during this crisis. These users need remote network access and this access must be secure. To help customers manage this effort, we are offering licenses to our enterprise multifactor authentication solution — Imprivata Confirm ID for Remote Access — at no-cost for all users. We hope this enables our customers to allow their workforces convenient and secure remote access to networks, applications, and systems. Please contact your Imprivata account team for more details and to receive your complementary licenses.

Enabling quick, wide-spread access to core applications like Skype

Like many organisations, Virtua Health is experiencing a swift ramp up in remote workforce, including for telehealth and administrative workers. To enable telehealth and ensure continued team collaboration, Virtua needed to provide – and provision – access to many additional users. Using Imprivata Identity Governance, Virtua provisioned access to Skype for approximately 400 additional users – in less than one hour. This process allowed users to immediately start using Skype to complete their remote work while maintaining an audit record of users with access to that application.

Quickly provisioning providers with appropriate access

Many organisations are needing to shift care providers from their specialties in order to support testing and care of patients with COVID-19. But to maintain security and compliance during this time, those shifts in workforce also need to be paralleled by shifts in what applications they can and should have access to. With Imprivata Identity Governance, customers are able to quickly provision clinicians with access to critical applications they may have not previously had. And with the bulk upload capability within Imprivata Identity Governance, customers can give users faster access without compromising security or an audit trail.

Enabling remote institutional identity proofing for EPCS

Many organisations use the institutional identity proofing model for EPCS, which requires that a provider validate their identity in order to enroll their credentials – a process often designed to take place in person. But due to COVID-19, organisations want to avoid any unnecessary in-person interaction. In-line with new DEA guidance, Imprivata supports remote institutional identity proofing for EPCS through the Supervised Enrollment workflow included with Imprivata Confirm ID for EPCS. Organisations can do this on their own, but Imprivata Professional Services is also available to assume the role of Enrollment Supervisors, enrolling providers on behalf of customers and supporting quick ramp-up.

Standardising communications across care teams and remote staff

Across the globe, organisations are moving non-essential staff to remote work in order to prevent exposure, but still need to facilitate secure communications between every user. Organisations are expanding and deploying their use of Imprivata Cortext to enable a single, consistent platform for all members of the organisations, while continuing to ensure security and HIPAA compliance. With Imprivata Cortext, organisations can also broadcast messages for simple mass communication to all users, regardless of location.

Supporting self-service password resets

Many organisations are increasing their remote workforce — one hospital system in Australia, for example, has about 25% of their employees suddenly being asked to work from home. Most of those employees use Imprivata OneSign with badge access within the walls of the hospital but are unable to do so at home. This requires users to use their passwords instead of badges, with many forgetting their password. But with Self Service Password Reset in place, users have been able to reset their own passwords, reducing help deck calls and allowing IT to focus on more pressing issues.

Quickly verifying the attendance of temporary employees

Many healthcare organisations have been welcoming temporary staff, including doctors and nurses, to help keep up with increased demand due to COVID-19. With this comes the challenge of needing to verify the attendance of those individuals to ensure that they are paid for their work. With Imprivata OneSign, all users – including temporary staff – tap their badge to log in to a system at the start of their shift. Through various workflows, including login activity reports, organisations can easily access data that can be used to verify that a temporary employee started their shift.

Freeing up IT resources for critical tasks by utilising Imprivata Managed Services

Due to the significant changes being made by many organisations, IT teams have had to rapidly adjust in order to support a remote workforce and virtual workflows. But existing clinical workflows must still be supported, remotely, among all other critical business needs. For example, employees, including new volunteers, must be able to access systems securely. During this time, organisations have used Imprivata Managed Services to administer Imprivata solutions remotely, ensuring continued support for existing clinical workflows while freeing up organisation IT resources to focus on other critical tasks.