Inefficient communications

Economic impact of inefficient communications


Pager Replacement Saves Time

Nearly $1 million USD could be saved per hospital per year by replacing pagers with secure text messaging for clinical communications. The benefits of a secure texting solution can be particularly helpful in patient admissions, coordinating emergency response teams and patient transfer workflows.

This is one of the key findings of a recent Imprivata-sponsored study by the Ponemon Institute titled “The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare,” which surveyed more than 400 care providers to quantify the productivity and economic impact that the continued reliance of pagers and other out-dated communications technologies has on healthcare.

Overwhelmingly, respondents of the Ponemon study agree that significant time is wasted during the three workflows studied, leading to decreased productivity and economic loss. Providers also agree that using secure text messaging can improve efficiency and minimize the economic impact. Key findings of the Ponemon study include:

  • About 54 percent of the time it takes to complete patient admissions, coordinate emergency response teams and organise patient transfers is wasted due to inefficient communication
  • The annual value of this wasted time is more than $1.7 million USD per hospital and more than $11 billion USD across the healthcare industry
  • Providers estimate that about half of this wasted time could be reclaimed if they were allowed to use secure text messaging
  • The time savings of secure texting would result in an estimated cost savings of nearly $1 million USD per hospital, per year, equating to an industry-wide savings of more than $5.8 billion USD annually

Download the full report.